Returning an unwanted order, exchanges and refunds. Warranty info.
If for any reason you change your mind, simply contact our customer service team within 14 days after the day we deliver your product(s) and we will authorize your return request. To initiate a return, please contact us via email at [email protected]
Unfortunately, we are not able to offer free returns. The cost of returning unwanted items is to be met by the customer. If you have received something different to what you have ordered or you have received a faulty product we will collect these fro
Unfortunately, we are not able to offer exchanges. If you have changed your mind or would like to order a different product you can return the item for a refund, and place a new order for the correct item. Please see our returns policy for more infor
Please do not return any orders without receiving an authorization and RMA number. Any unsolicited returns may have the refund refused. You can return your order by any method you prefer. However, we recommend using a tracked service to ensure it doe
Refunds for returned items are usually processed within 1-2 working days of receipt of the items, but can sometimes take a little longer. Once your item is returned it will be processed in our warehouse before being authorised for a refund to be proc